Big Business Features, at a fraction of the price!

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Control
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Feature List - Advanced Services

Presence

This allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.

FollowMe

The extension owner's mobile phone, home phone and office phone can ring at the same time when the Zalex extension is called. The caller is connected with the phone that first answers.

Incoming Call Rules

Improves privacy protection, automates tasks, and increases users' productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.

Faxing

T.38 passthrough and endpoint support. Send and receive faxes without any problem even on poor quality connections. The full featured fax server can receive and send faxes over the email or using the web management interface.

Text2speech

IVRs are easier to build with the high quality text2speech technology embedded in Zalex Technologies. Converting text to natural speech has never been easier, even if the message is in a foreign language.

Conference Center

Businesses can schedule conferences and have multiple conferences on their conference number. It supports one time conferences and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilization reports are available in the interface.

Dedicated Voicemail Number

A company can assign a special phone number that the employees can call from a public number in order to check their voicemail messages. A fast and affordable centralized access to voicemail from public phones.

Intercom / Paging

The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying Zalex Technologies can setup what extensions are allowed to use Intercom and Paging.

IVR (Interactive Voice Response)

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Advanced IVR Features

Build complex yet simple to use IVRs with a wide range of predefined actions. Text2speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time.

Call Queues

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company's resources utilization, improve customer satisfaction, and even guarantee SLA terms.

Access Conferences from Public Numbers

When you are out of office or on the road, you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

Call Screening

Call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction.